Effective Date: 12 January 2025

At Pachamama Regen (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with our website at https://pachamamaregen.com (“Website”).

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other details you voluntarily provide (e.g., through forms, newsletter sign-ups, or inquiries).

Non-Personal Information: Browser type, IP address, device type, operating system, pages visited, and time/date of visits.

Cookies and Tracking: We use cookies and similar technologies to enhance user experience, analyze traffic, and improve services.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and provide customer support.

Process transactions, subscriptions, or product/service requests.

Improve website functionality, user experience, and security.

Send newsletters, promotions, and updates (if you have opted in).

Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We may share information only:

With trusted service providers assisting in website hosting, analytics, or communications.

When required by law, regulation, or legal process.

To protect our rights, users, and Website security.

4. Your Rights and Choices

You may opt out of marketing emails by following unsubscribe links.

You may disable cookies in your browser settings.

You may request access, correction, or deletion of your personal data by contacting us at [Insert Email Address].

5. Data Retention

We retain personal information only as long as necessary for business purposes or legal obligations.

6. Security

We take reasonable measures to safeguard your data, but no system is 100% secure. Use of our Website is at your own risk.

7. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content.

8. International Users

If you access our Website from outside Australia, note that your data may be transferred and processed in countries where data protection laws differ.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated “Effective Date.”

10. Contact Us

If you have questions or concerns, please contact us: Email: [email protected]

Effective Date: 12 January 2025

Welcome to Pachamama Regen (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website at https://pachamamaregen.com (“Website”). By accessing or using our Website, you agree to these Terms. If you do not agree, do not use our Website.

1. Use of the Website

You must be at least 18 years old or have parental/guardian consent to use this Website.

You agree to use the Website only for lawful purposes.

You must not engage in activities that disrupt or damage the Website, its security, or other users.

2. Intellectual Property

All content on the Website—including text, graphics, logos, images, videos, and software—is owned by or licensed to Pachamama Regen.

You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

3. User Content

If you submit comments, feedback, or other content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute it for Website operation and marketing purposes.

You are solely responsible for any content you post or submit.

4. Purchases and Transactions

Any purchases made through the Website are subject to availability and applicable pricing.

By providing payment information, you authorise us (or our third-party payment processors) to process your transactions securely.

Refunds and returns are handled according to our Refund Policy (if applicable, insert link).

5. Disclaimers

The Website and its content are provided “as is” without warranties of any kind.

We make no guarantees regarding accuracy, reliability, or suitability of information.

Gardening, farming, and sustainability tips provided are for informational purposes only. Always consult professionals where appropriate.

6. Limitation of Liability

To the maximum extent permitted by law, Pachamama Regen is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website.

7. Indemnification

You agree to indemnify and hold harmless Pachamama Regen, its employees, and affiliates from any claims, damages, or expenses resulting from your use of the Website or violation of these Terms.

8. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their content, services, or practices.

9. Termination

We reserve the right to suspend or terminate your access to the Website if you violate these Terms or engage in harmful behaviour.

10. Governing Law

These Terms are governed by the laws of Australia & Queensland, without regard to conflict of law principles.

11. Changes to the Terms

We may update these Terms at any time. Continued use of the Website after changes indicates acceptance.

12. Contact Us

For questions or concerns regarding these Terms, please contact us: Email: [email protected]

At Pachamama Regen, we want you to feel confident when purchasing from us. Our Refund & Returns Policy is designed to ensure a smooth experience and complies with Australian Consumer Law (ACL).

1. Change of Mind

We do not offer refunds or exchanges if you simply change your mind after purchase. Please choose carefully and review product descriptions before ordering.

2. Damaged, Faulty, or Incorrect Items

You are entitled to a replacement or refund if the product you receive is:

- Faulty or defective

- Damaged during transit

- Not as described

If this happens, please contact us within 7 days of receiving your order at [Insert Email Address] with:

- Your order number

- A description of the issue

- Clear photos of the product and packaging

We will assess your claim and provide instructions for a replacement, refund, or credit.

3. Returns Process

If a return is approved:

We will provide you with return instructions.

Products must be returned in their original packaging (where possible).

Once we receive and inspect the returned item, we will process your refund or replacement.

Refunds will be issued to your original payment method. Please allow 5–10 business days for processing, depending on your payment provider.

4. Shipping Costs

If the product is faulty, damaged, or incorrect, we will cover return shipping costs.

If the return is due to customer error (e.g., wrong address provided), shipping costs may not be refundable.

5. Non-Returnable Items

For health, safety, and environmental reasons, certain items cannot be returned unless faulty:

Opened or used soil products, biochar, composts, or amendments

Perishable or time-sensitive items

Gift cards or downloadable products

6. Consumer Guarantees (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure

Compensation for any other reasonably foreseeable loss or damage

Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

This policy does not limit or exclude your rights under the ACL.

7. Contact Us

For questions or to lodge a return request, please contact us:

Email: [email protected]